Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags attached and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, you can contact us at info@weedx.ch. Please note that returns must be sent to the following address:

Weedx GmbH
Ifangstrasse 12A
8603 Schwerzenbach
Switzerland

If your return is accepted, we will send you a return label and instructions on how and where to send the parcel. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at info@weedx.ch.

Damages and issues
Please check your order on receipt and contact us immediately if the item is defective or damaged or if you received the wrong item, so that we can assess and fix the problem.

Exceptions / non-returnable items
Certain items cannot be returned, e.g. perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the item you received. Once the return is accepted, you can buy the new item in a separate purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If it is approved, you will automatically be refunded to your original payment method within 10 working days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at info@weedx.ch.